Corporate Catering Specialists

ORDER TERMS

Overview

The following is a brief overview for our delivery times, next day orders, order cancellations policy and delivery fees.


Delivery Times
For cold morning tea orders, deliveries may arrive up to 90 minutes prior to your requested delivery time. Orders for warm morning tea items may be delivered up to 20 minutes before your requested delivery time . Please note that in this situation your food will be delivered in heat packs. For cold lunch orders deliveries may arrive up to 60 minutes prior to requested delivery time. Any orders for warm lunch options may be delivered 25 minutes before guest arrival times. Please note that in this situation your food will be delivered in heat packs.

Next Day Orders
Next day orders placed prior to 3:00PM can be made from the full Vanilla Blue menu. Orders for the following day placed after 3.00PM can only be made from the 'Express Menu'. Please note that orders placed after 3:00PM for delivery the following day will be delivered from 12:30PM onwards, based on availability.

Order Cancellation
Vanilla Blue will accept cancellation of orders up until 3 days prior to the event. Orders cancelled after this time may incur cancellation charges. Orders of a value of less than $500 cancelled prior to 3.00PM the day before the event will be accepted without a charge. Orders of a value greater than $500 cancelled after 3:00PM the day prior to the event will attract a 50% cancellation fee.  Orders cancelled on the day of delivery will be charged at a 100% of the total invoice amount.

During the Christmas Season and Melbourne Cup, cancellation of orders will incur a 20% cancellation fee, and a 100% cancellation fee if cancelled less than 2 days prior to the event.

Delivery Fees
Standard delivery hours are between 7:00AM to 5:30PM Monday to Friday. For most areas a delivery fee will not be charged. You will be advised at the time of placing your order if a delivery fee will be charged based on your location and the value of your order (see menus for minimum order values). Saturday delivery is from 9:00AM to 1:00PM and a $25 delivery fee will be charged for all deliveries within this window. Deliveries made outside of these times will attract a delivery fee, you will be advised when you place your order.